Informing Patients of the Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
Information on how to contact CIHQ to file a complaint must be provided as follows:
This information must be posted on the organization’s website (if there is one), and in registration areas at all of the organization’s sites of care (both inpatient and outpatient).